Our Guarantee & Warranty - Level Two Chimney Kennesaw

The Level Two Chimney Kennesaw Guarantee

Every chimney we touch in Kennesaw comes with our word that it’ll be done right, or we’ll make it right. That’s not a slogan we print on magnets. It’s Clause 1 of the Haven Standard, and we’ve stamped it on every one of the 38,000+ jobs we’ve completed since 2009. When Corrine Halstead started this company, she made one decision that hasn’t changed: no homeowner in Kennesaw ever pays for work they didn’t agree to in writing, and no job leaves our hands without a documented photo record proving what was done and how it looked when we finished. We’re independently owned and operated under the Haven Standard, and our guarantee runs on paper, not on charm.

Call (678) 535-2204

What’s Covered

• Workmanship that holds up. Our 365-Day Done Right Promise means if anything we repaired, swept, or installed doesn’t perform as agreed, we return and make it right at no charge. This covers everything from a chimney cap that shifts in a Kennesaw thunderstorm to a liner joint that doesn’t seal properly after our installation.
• Parts and materials sourced honestly. We buy DuraFlex liners, HeatShield refractory mortar, Gelco caps, Olympia Chimney components, Famco hardware, and Copperfield supplies through Haven’s buying network. That network exists specifically to keep customer prices honest, not to inflate them with middleman markups. If a part fails due to defect or our installation, we handle the replacement under our promise.
• Your home left as we found it, or better. Chimney work makes soot. That’s the job. The job also includes drop cloths, HEPA vacuums, and technicians who remove their boots or wear covers before walking on your carpet. If we tracked something in, we clean it up before we leave. Haven Standard Clause 1 requires the written scope to include how we protect your space, and we stick to it.
• On-time arrival with a name attached. You’ll know who’s coming before they pull into your Kennesaw driveway. We assign a named technician to your job, run full background checks on every crew member, and send you a text when they’re en route. The license information for our operation is displayed on every page of our paperwork, and our technicians arrive in uniform with identification. No mystery subcontractors, no “some guy in an unmarked van.”
• Honest pricing with zero bait-and-switch. We deliver a written price, a written scope of work, and a written warranty before anyone starts. Not after the tech is already on your roof. Not once they’ve opened up the firebox and “found something unexpected.” Clause 1 of the Haven Standard, H.A.V.E.N. “Have it in writing,” exists because Corrine Halstead watched too many Kennesaw homeowners get ambushed by verbal estimates that ballooned once the work was half-done. That doesn’t happen here. If we find something during our NFPA 211 Level 2 camera inspection that changes the scope, we stop, show you the footage, and write a new price before proceeding.

Our Satisfaction Promise

If you’re not satisfied with our work, we want to know while we’re still on your property or within the 365-day window. Here’s what happens: you call us at (678) 535-2204, and a live person answers. We don’t route you to a voicemail tree or make you fill out a web form and wait three business days. We schedule a return visit, review the documented photo record from your original service, and determine what needs correction. If we missed something, we fix it. If a material didn’t perform, we replace it. If the scope wasn’t clear, we clarify it and complete the work as you understood it. The Haven Standard’s 365-Day Done Right Promise isn’t a refund policy designed to wear you down with paperwork. It’s a commitment that Corrine Halstead put in place because she runs this business in Kennesaw, lives in this community, and understands that a guarantee only matters if it’s easier to use than it is to ignore. We’ve honored this promise across thousands of jobs, and we don’t keep a separate “exceptions” list.

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After

Licensed & Insured Backing

The paper guarantee is only as solid as the company standing behind it. We’re state-licensed and insured & bonded, which means if something goes wrong in a way that involves your property, your homeowner’s policy doesn’t become your first and only line of defense. Our licensing requires us to meet ongoing education and code-compliance standards for chimney and fireplace work in Georgia. Our insurance and bonding protect you if a technician is injured on your Kennesaw property or if accidental damage occurs during service. Corrine Halstead displays our license information on every page of customer paperwork because she believes you should know exactly who you’re letting onto your roof and into your home. The Haven Standard’s “Verified crews” requirement means background-checked, uniformed technicians with named accountability. Not day laborers. Not unscreened subcontractors. People we’ve trained, insured, and sent to your door with their name on the assignment.

Free Second Opinion on Any Written Estimate

We don’t expect you to trust us blindly. If another chimney company in Kennesaw or Cobb County has given you a written estimate for liner replacement, crown rebuild, or any other scope of work, bring it to us. We’ll review it against what our NFPA 211 Level 2 camera inspection actually shows in your flue, smoke chamber, and firebox. We’ve found estimates calling for full rebuilds when the crown had surface spalling that HeatShield could address. We’ve seen liner quotes for flues that just needed proper sizing and a new cap. We won’t tell you the other company is wrong. We’ll show you our camera footage, explain what we see, and write our own scope and price so you can compare. This service costs nothing because informed homeowners make better decisions, and better decisions lead to safer chimneys.

What Documentation You Receive

Every visit ends with a packet: your written price and scope from before work began, the documented photo record required by Haven Standard Clause 4, any camera-scan footage showing flue liner condition or creosote classification, and your written warranty under the 365-Day Done Right Promise. If we found Class III glazed creosote, you’ll see the shiny, tar-like buildup in the photo. If your flue liner has vertical cracking, the camera image shows the gap. If the smoke chamber has corbelled brick with gaps that need parging, it’s documented. You don’t have to trust our description. You have the visual evidence, dated and archived, going back to our first Kennesaw job in 2009.

Common Questions About Our Guarantee

How long does the 365-Day Done Right Promise last?

It lasts one full year from the date we complete your service. If a repair we made fails, a cap we installed leaks, or any aspect of our workmanship doesn’t hold up, we return and correct it. Call (678) 535-2204 for an exact assessment of your situation. Estimates are free.

Does the guarantee cover manufacturer defects in materials?

We source materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield through Haven’s buying network. If a part fails due to manufacturing defect, we handle the warranty claim with the supplier and replace the component under our promise. You don’t navigate manufacturer phone trees. We do.

What if I find a problem after the technician leaves?

Call us. A live person answers our phones 24 hours a day, 7 days a week. We’ll review your documented photo record, schedule a return visit if needed, and resolve the issue under our 365-Day Done Right Promise. We don’t disappear after we cash the check.

Is the Free Second Opinion really free?

Yes. Bring any competitor’s written estimate for chimney work in Kennesaw. We’ll conduct our own NFPA 211 Level 2 inspection, show you the camera footage, and provide our written scope and price. No charge, no obligation to hire us.

What happens if there’s damage to my home during service?

We’re insured & bonded for exactly this reason. In the unlikely event of accidental damage, our coverage handles repair costs. Our technicians are trained to prevent damage through proper protection protocols, but the financial backing exists if prevention fails.

Can I get a copy of my photo record years later?

We’ve maintained documented photo records since 2009. Contact us with your service date and address, and we’ll retrieve your archive. This practice became Haven Standard Clause 4 because Corrine Halstead believes you should never have to take a chimney company’s word without evidence you can see for yourself.

Written by Corrine Halstead, Owner at Level Two Chimney Kennesaw, serving Kennesaw since 2009.